Meet the Team
Joe Morales, BC-HIS
Board Certification in Hearing Instrument Sciences
With 24 years of dedicated experience helping people reconnect with the world around them, Joe Morales knows that exceptional hearing care starts with a simple, often overlooked skill: truly listening.
As a Board Certified Hearing Instrument Specialist and the founder of Audiology Hearing Aid Center, Joe combines a deeply compassionate approach with the industry's most advanced hearing aid technology to deliver personalized, life-changing results.
The world of auditory technology evolves rapidly, and Joe stays at the absolute forefront of modern advancements. By pursuing extensive continuing education every year, he ensures patients have direct access to the latest smart features, artificial intelligence integration, and premium sleek designs hitting the market. Joe is a proud, active member of both the International Hearing Society and the Texas Hearing Aid Association.
When you step into Audiology Hearing Aid Center for a hearing evaluation, you are partnering with a trusting, lifelong advocate who is passionately committed to your long-term quality of life.
Chanel Mathews
Hearing Instrument Specialist
Chanel is a native North Texan who proudly calls East Dallas home. She began her career in hearing healthcare more than nine years ago and quickly developed a deep passion for helping people reconnect with the sounds, conversations, and experiences that matter most.
As a Hearing Instrument Specialist, Chanel is dedicated to providing personalized care and finding solutions that help each patient hear and communicate with greater confidence.
Outside of work, Chanel enjoys antiquing with her mom, taking sunset walks around White Rock Lake, creating things with her hands, discovering new restaurants with friends, and of course a really good cup of coffee.
Brenna Herrera
Patient Care Coordinator
As a dedicated Patient Care Coordinator for 2 years, I am committed to creating a welcoming, organized, and supportive experience for every patient from the first phone call through follow-up care. I help patients navigate appointments, paperwork, insurance questions, and communication with providers so they feel informed, supported, and cared for throughout their visit.
With a strong focus on compassion, clear communication, and attention to detail, I work to keep daily clinic operations running smoothly while ensuring each patient receives timely assistance and personalized support. I enjoy building trust with patients and families, answering questions, coordinating schedules, and helping remove barriers that may make healthcare feel overwhelming.
My goal is to make every patient interaction positive and reassuring by combining professionalism with genuine care. Whether greeting patients, managing referrals, supporting providers, or following up after appointments, I take pride in being a dependable point of contact who helps patients feel confident and valued.